> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.droog.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Quick answers to the most common questions about Droog Assist.

## General

<AccordionGroup>
  <Accordion title="What is Droog Assist?">
    Droog Assist is an AI-powered conversational assistant platform. It lets you create chat assistants that answer questions using your own content — your documents, your website, your policies.

    Unlike general-purpose chatbots, Droog assistants only respond based on the information you provide. This makes them accurate, trustworthy, and specific to your business.
  </Accordion>

  <Accordion title="Do I need technical knowledge to use Droog?">
    No. Droog is designed to be used by anyone — no coding, no AI expertise required.

    Creating an assistant, uploading documents, and embedding the chat widget on your website are all guided, step-by-step processes that take minutes.
  </Accordion>

  <Accordion title="What industries can use Droog?">
    Droog works across industries. Organisations in education, healthcare, finance, legal, retail, real estate, and many other sectors use Droog to automate answers to common questions.

    During setup, you'll choose your industry to help the assistant understand its domain.
  </Accordion>

  <Accordion title="Is there a free plan?">
    Yes. All new accounts start on the **Trial plan**, which gives you limited access to explore the platform and create your first assistant.

    To unlock full capabilities — including multiple assistants, higher usage limits, and advanced features — you'll need to upgrade to a paid plan. See our [Pricing page](https://droog.io/pricing) for details.
  </Accordion>
</AccordionGroup>

***

## Setting Up Your Assistant

<AccordionGroup>
  <Accordion title="How long does it take to set up an assistant?">
    Most users complete their first assistant in under 10 minutes. The setup wizard guides you through every step — industry, personality, mission, and knowledge base.

    If you're uploading a large number of documents, the indexing process may take a few additional minutes, but you can leave it running and come back.
  </Accordion>

  <Accordion title="How many assistants can I create?">
    The number of assistants you can create depends on your plan. Trial accounts are limited to one assistant. Paid plans allow you to create multiple assistants — each with its own knowledge base, personality, and deployment settings.
  </Accordion>

  <Accordion title="Can I change my assistant's settings after creating it?">
    Yes. You can update your assistant's name, personality, mission, constraints, and knowledge base at any time from the dashboard. Changes take effect immediately.
  </Accordion>

  <Accordion title="What if I make a mistake during setup?">
    Nothing is permanent in Droog. You can edit all your assistant's settings, upload or delete documents, and adjust behaviour at any point — even after the assistant is live.
  </Accordion>
</AccordionGroup>

***

## Knowledge Base

<AccordionGroup>
  <Accordion title="What types of files can I upload?">
    Droog supports **PDF, DOCX, TXT, HTML, and Markdown** files. You can also add content by pasting a website URL or submitting a sitemap link for an entire website.
  </Accordion>

  <Accordion title="How many documents can I upload?">
    Document limits depend on your plan. If you're on the Trial plan, you'll have a limited number of uploads. Paid plans offer higher limits. Check your plan details in your dashboard under **Settings → Plan**.
  </Accordion>

  <Accordion title="How long does it take for uploaded content to be ready?">
    Most documents are ready within a minute or two of uploading. Larger files may take slightly longer. You'll see a `Completed` status next to each document once it's ready to use.

    Always wait for `Completed` before testing — queries against partially processed content produce unreliable results.
  </Accordion>

  <Accordion title="My assistant is giving wrong answers. What should I do?">
    Wrong answers are almost always a knowledge base issue. Here's what to check:

    1. **Is the correct document uploaded?** Make sure the file containing the right answer is in your knowledge base with a `Completed` status.
    2. **Is there an older, conflicting document?** If you have two versions of the same document, delete the outdated one.
    3. **Is the content clear in the document?** Vague or ambiguous source content leads to vague answers. Make the content more specific.

    After making changes, test the assistant again using the **Test** tab.
  </Accordion>

  <Accordion title="Can I upload content from a password-protected website?">
    No. Droog can only read publicly accessible web pages. If your content is behind a login, export it as a PDF or Word document and upload it directly.
  </Accordion>
</AccordionGroup>

***

## Conversations & Behaviour

<AccordionGroup>
  <Accordion title="What happens if a user asks something my assistant doesn't know?">
    If the answer isn't in your knowledge base, your assistant will say it doesn't have that information — rather than guessing.

    You can customise this response to redirect users to your support team, a contact form, or any other resource. See [Customise Behaviour](/guides/customising) to set this up.
  </Accordion>

  <Accordion title="Can my assistant remember what was said earlier in a conversation?">
    Yes. Droog assistants support multi-turn conversations — the assistant remembers context within the same conversation thread. This means users can ask follow-up questions naturally without repeating themselves.

    Context is not carried over between separate conversation sessions.
  </Accordion>

  <Accordion title="Can I stop my assistant from answering certain topics?">
    Yes. During setup — or at any time through your assistant's settings — you can add constraints in the **Extra Intelligence** field. For example:

    * *"Do not discuss competitor products"*
    * *"Do not answer medical or legal questions — direct users to a qualified professional"*
    * *"Only answer questions related to our product and services"*
  </Accordion>
</AccordionGroup>

***

## Embedding & Deployment

<AccordionGroup>
  <Accordion title="How do I put the assistant on my website?">
    Copy the embed snippet from the **Deploy** tab in your assistant's dashboard and paste it before the closing `</body>` tag on your website.

    See the full [Embed on Your Website](/deployment/embed) guide for step-by-step instructions, including how to add it to popular platforms like WordPress, Webflow, and Shopify.
  </Accordion>

  <Accordion title="Can I embed the assistant on more than one website?">
    Yes. You can paste the same embed snippet on multiple websites or pages. The assistant will behave the same way wherever it is embedded.
  </Accordion>

  <Accordion title="Can I add the assistant to a specific page only?">
    Yes. Simply paste the snippet only on the pages where you want the assistant to appear. If you don't add it to a page, the assistant will not appear there.
  </Accordion>

  <Accordion title="Can I customise the look of the chat widget?">
    Basic customisation — such as changing the widget colour to match your brand — is available from your assistant's settings. More advanced visual customisation is available on higher-tier plans.
  </Accordion>
</AccordionGroup>

***

## Data & Privacy

<AccordionGroup>
  <Accordion title="Is my data shared with other organisations?">
    No. Every organisation on Droog has a fully isolated workspace. Your documents, conversations, and users are never shared with or visible to any other organisation on the platform.
  </Accordion>

  <Accordion title="Is my data used to train AI models?">
    No. Your content and conversations are not used to train any shared AI models. Your data stays within your workspace.
  </Accordion>

  <Accordion title="Who can see the conversations my assistant has?">
    Only members of your organisation's workspace can view conversation history. You can manage who has access by reviewing your team members under **Settings → Team**.
  </Accordion>
</AccordionGroup>

***

## Account & Billing

<AccordionGroup>
  <Accordion title="How do I upgrade my plan?">
    Go to **Settings → Plan** in your dashboard and select the plan that suits your needs. Upgrades take effect immediately.
  </Accordion>

  <Accordion title="Can I cancel at any time?">
    Yes. You can cancel your plan at any time from your account settings. You'll continue to have access until the end of your billing period.
  </Accordion>

  <Accordion title="I can't log in to my account. What should I do?">
    Try resetting your password from the [login page](https://app.droog.io). If you're still having trouble, contact us at [hi@droog.io](mailto:hi@droog.io) and we'll help you regain access.
  </Accordion>
</AccordionGroup>

***

## Still have a question?

If you didn't find the answer you were looking for, we're happy to help.

<CardGroup cols={2}>
  <Card icon="envelope" title="Email support" href="mailto:hi@droog.io">
    Reach us at [hi@droog.io](mailto:hi@droog.io) — we typically respond within one business day.
  </Card>

  <Card icon="book" title="Browse the docs" href="/">
    Explore the full documentation to find detailed guides on every feature.
  </Card>
</CardGroup>