Skip to main content

​
Overview

Droog Assist lets you deploy a conversational AI assistant trained on your own content — no code required. In three steps, you’ll create an account, configure your assistant, and embed it live on your website.
1

Create your account and organisation

2

Configure your assistant and knowledge base

3

Publish and embed

​
Step 1 — Create your account and organisation

Estimated time: ~2 minutes
Sign up at app.droog.io using your organisation’s email address.
Droog Assist Sign Up Screen
During registration, you will be asked to provide:
  1. Organisation name — this becomes your isolated tenant workspace
  2. Primary email — a one-time password (OTP) will be sent here for verification
  3. Password — set after email verification is complete
Once registration is complete, you are redirected to your Dashboard.
Your account starts on the Trial plan with limited provisions. Each organisation gets a fully isolated workspace — users, assistants, and knowledge bases are never shared across tenants.

​
Step 2 — Configure your assistant and knowledge base

Estimated time: ~5 minutes (longer if uploading large documents)
From your dashboard, click Create Agent. This opens a guided setup wizard.

​
Assistant identity

Fill in the following fields to define how your assistant behaves:
FieldDescription
Industry (required)The domain your assistant operates in — e.g. Healthcare, Finance, Education, Legal
Voice and Personality (required)The tone your assistant uses — e.g. Professional, Friendly, Technical
Bot Identity and Mission (required)A clear description of the assistant’s purpose, who it helps, and how it should respond. A detailed mission produces a more accurate and consistent assistant.
Extra Intelligence (optional)Additional rules, constraints, sample phrases, or company-level context to guide behaviour — e.g. “Do not discuss competitors”, “Always escalate billing queries to support”
All required fields must be filled before proceeding. The more specific your Bot Identity and Mission, the better your assistant will perform out of the box.

​
Build your knowledge base

Your assistant answers questions using the content you upload here. You can also skip this step and add knowledge later from the Knowledge tab in your dashboard. Supported file types:

PDF

DOCX

TXT / Markdown

HTML

Web URL

Sitemap

Each uploaded file goes through an ingestion pipeline — text extraction, chunking, embedding, and indexing.
Wait until all uploaded documents show a completed status before testing your assistant. Querying against partially indexed content produces unreliable or incomplete results.
When importing content from websites, ensure you have the rights to use that content. Always follow applicable copyright and data usage guidelines.

​
Step 3 — Publish and embed

Estimated time: ~1 minute

​
Publish your assistant

Click Publish from your assistant dashboard. This changes your assistant’s status from draft → published and makes it accessible to users.

​
Embed on your website

Once published, navigate to the Deploy tab. Copy your unique embed snippet and paste it before the closing </body> tag on any webpage where you want the assistant to appear. 
<script
  src="https://cdn.droogassist.com/widget.js"
  data-widget-id="drg_wgt_xxxxxxxxxxxxxxxx"
  data-bot-id="drg_bot_xxxxxxxxxxxxxxxx"
  async>
</script>
Replace data-widget-id and data-bot-id with the actual values shown in your Deploy tab. These are unique to each assistant you create.
Your assistant is now live. Open your website, and the chat widget should appear in the bottom-right corner.

​
What’s next?

Test your assistant

Use the built-in test console to evaluate responses before going live with real users.

Manage your knowledge base

Add, update, or remove documents and URLs from your assistant’s knowledge.

Customise behaviour

Fine-tune tone, constraints, fallback responses, and escalation rules.

Configure a custom domain

Serve your assistant from your own domain with full TLS support.
Need help? Reach us at contact@droog.io or visit your dashboard to open a support request.